Public Ticket #2215178
Slider did not show up on Safari 13


  • Frank started the conversation


    It seems since the last Update our Sliders on  http://atverfassung.projects.kiwi/ did not work correctly anymore on MacOS 10.15.1 / Safari 13.0.3. See Screenshot here: Screenshot. On Firefox on Mac it is still fine.

    To see the Website you need a BAS Login/PW: codecanyon / testview

    Any idea, what can cause that ?


  •  499
    Attila replied

    Hello Frank,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    I've checked on your site and the slider fails in Safari with a JS error. This JS error is generated in your theme files, and blocks additional scripts on site. This is why the slider (and other things) do not work properly. Please contact the author of your theme regarding case. They should be able to address this error in their product. Once it's gone, the slider will be back to normal. I've attached the error as a screenshot:

    Attached files:  error.png

    Best Regards,
    Attila | Kreatura Support Team