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  Public Ticket #2214150
broken image
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  • Engin Yaşar started the conversation

    hello, after couple of seconds the clouds are broken as you can see that i submitted my domain in the field.

    last 3-4 days ago there was no problem but now  different. would you please help about that?

    thanks in advance.

  •  490
    Attila replied

    Hello Ecanberg,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    I have checked your site, but for me the slider is animating properly at the moment. The clouds are sliding to the left side and then looping again.

    Have you managed to fix the problem in the meantime? 

    In case not, could you please specify on what OS/browser/device are you experiencing this exactly? Or what do you mean by that they are broken? 

    Thank you.

    Best Regards,
    Attila | Kreatura Support Team

  • Engin Yaşar replied

    Hello Attila nice to meet you.

    I coulnt solve the problem. there is a screenshot at the attachment. looping working after 1-2 seconds lately.

    Can you pleaser check your master one? 

    thank you.

    Attached files:  Ekran Resmi 2019-11-14 17.22.23.png

  •  490
    Attila replied

    Thank you for the feedback. Did you change the settings for those layers? They are looping seamlessly in the original demo slider. Did you maybe change their timings or add something else on top? I'd recommend to check on the original transition values for the clouds, and apply those again. That should correct this.

    Best Regards,
    Attila | Kreatura Support Team

  • Engin Yaşar replied

    Ok Attila thank you for replies.

    Bests

  •  490
    Attila replied

    Let us know if you managed to remedy this or need further help.

    Best Regards,
    Attila | Kreatura Support Team