Public Ticket #2213570
Slider doesnt work on iPad


  • Lyndon Darkes started the conversation

    Hi, I cant get my layerslider to work on IPads.  i have tried it on 2 devices and i just see a space where the slider should be. It doesn't work in landscape or portrait but works fine on my android devices and PC.

    I have attached a screen shot of the iPad and an iPhone which seems to have had the issue but i have changed settings since the iphone screenshot was taken.Regards

    Lyndon Darkes

    Attached files:  IMG_3642.jpg
      Screenshot 2019-11-13 at 11.35.51.png

  •  499
    Attila replied

    Hello Lyndon,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    I've checked on your site and the slider fails in Safari with a JS error. This JS error is generated in your theme files, and blocks additional scripts on site. This is why the slider (and other things) do not work properly. Please contact the author of your theme regarding case. They should be able to address this error in their product. Once it's gone, the slider will be back to normal. I've attached the error as a screenshot:

    Attached files:  error.png

    Best Regards,
    Attila | Kreatura Support Team