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  Public Ticket #2213551
Add Slider from library
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  • Nicola started the conversation

    when I try to add a slider from the library with the button "Slider Libray" nothing happens, no dialog box opens where you can choose the slider to add.

    My new site in WordPress 5.3

    Attached files:  Cattura.JPG

  •  490
    Attila replied

    Hello Nicola,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    There is likely an error on the site that blocks this. If you set up a temporary WP login for us, we can check on this further for you, to find out what exactly is the issue.

    Best Regards,
    Attila | Kreatura Support Team

  •   Nicola replied privately
  •  490
    Attila replied

    Thank you for the feedback. In the meantime we've discovered some minor issues (one of them being the Gutenberg block not responding properly in certain cases) with the new WP 5.3 release. It changed the design of the whole WP admin, and we will need to make some adjustments to follow up on these changes. We are planning to release an update for the plugin next week. LayerSlider still works and functions the same, it only affects some graphics in WP and the Gutenberg block, but we will adjust those too. Thank you for your understanding.

    Best Regards,
    Attila | Kreatura Support Team

  •   Nicola replied privately
  •  490
    Attila replied

    I'm sorry, but I'm not sure what do you mean by that "delete the account layerslider". Could you please elaborate?

    In any case, you can find all of the available slider inserting methods listed and described here: https://layerslider.kreaturamedia.com/documentation/#publishing-sliders

    Best Regards,
    Attila | Kreatura Support Team