Public Ticket #2211778
Layer slider can't edit slider


  • Sina started the conversation

    The layers showing in disorder, and I can't edit it.

    Also when I click template store, nothing happened.

    Attached files:  layers.JPG

  •  499
    Attila replied

    Hello Sina,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Please note that there is no issue like this present in the latest release of our plugin (6.9.2.), so unfortunately it is most likely a conflict problem on your installation with another item.

    It is likely a CSS/JS error related issue. If you are using a cache plugin or method, please empty cache and delete cache files, to see if that helps.

    In case that didn't help, to continue troubleshooting please temporarily disable other plugins and switch to a default WP theme. Then you can enable them back one by one to find the culprit.

    Please also check the LayerSlider System Status, located in the Options menu on the WP sidebar, for any possible error messages that could provide more information.

    Best Regards,
    Attila | Kreatura Support Team