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  Public Ticket #2205965
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Comments

  • Marcel started the conversation

    Hello,

    I have troubles when closing a popup. You have to click twice to close the popup.

    You can look at this website with:
    User: Paraaf
    Password: Deventer2019

    Then go to 'Over ons' and click on a name (p.e. 'MONIQUE'). Then try to close the popup.

    Thanks for your support!

    Regards

    Marcel Janssen

  •  477
    Attila replied

    Hello Marcel,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    The related URL field seems to be empty and you did not post the site URL to the comment either. Where exactly can we check on the slider? Let us know, thank you.

    Best Regards,
    Attila | Kreatura Support Team

  • Marcel replied

    I am sorry. Here is the compete URL:

    https://smurfitkappadisplay.org/nl/over-ons/

  •  477
    Attila replied

    Thank you. I've checked on your site and it seems that the popup slider is inserted twice. That is why you have to close it twice. Basically, there are two of the same popup slider embedded over each other, and when you close one the other is still there under it. That is why it looks like you have to press X twice. Could you please check on the popup inserting method you used? I believe you might have added it using two different methods at the same time. You will need to remove one instance of it.

    Best Regards,
    Attila | Kreatura Support Team

  • Marcel replied

    Thank you so much! That was the trick.

    Thanks for your quick support!

  •  477
    Attila replied

    Thank you for the feedback, glad you could solve the problem. 

    If you need further assistance please let us know.

    Best Regards,
    Attila | Kreatura Support Team