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  Public Ticket #2204887
layers slider activation on taking after entering purchase code
Closed

Comments

  •   Anthony Chappell started the conversation
  •  477
    Attila replied

    Hello Anthony,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Problems with the activation method such as this, are usually related to server configuration issues unfortunately.

    Please check the LayerSlider System Status, located in the Options menu on the WordPress sidebar, for any error messages or notifications that could provide additional information on this case.

    Let us know of the results.

    Best Regards,
    Attila | Kreatura Support Team

  • Anthony Chappell replied

    Hello, Attila:

    Thank you for getting back to me. I did check the system status and outside of a cacheing plugin it looks good from the server side. I have attached a screen shot of what I am seeing. 

    Thank you,

    Tony

    Attached files:  Screen Shot 2019-11-04 at 5.44.49 PM.png

  •  477
    Attila replied

    Thank you for the feedback.

    Unfortunately in that case, there might be a conflict with a 3rd party item that is preventing the plugin activation.

    Please temporarily disable other plugins and switch to a default WP theme, and try to activate then to see if that solves the issue.

    Let us know of the results.

    Best Regards,
    Attila | Kreatura Support Team