Public Ticket #2204604
popup setting for video sound controls don't it works


  • pixtrude started the conversation

    I has made a popup slider, I set that open popup and play with sound, in slider settings video /audio I choose the correct settings but don't appear with sound, look at this images and pease help to solve quickly this situation, excuse me my English level please.

    Surpise! for your forum, Safari now mute sounds in settings.

    Attached files:  Screen Shot 2019-11-04 at 12.14.25 PM.png
      Screen Shot 2019-11-04 at 12.15.11 PM.png

  •  499
    Attila replied

    Hello Pixtrude,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Please show us your site or a test page with the slider where we can check on this. Unfortunately we cannot troubleshoot from screenshots only, it would be helpful to see the slider.

    Best Regards,
    Attila | Kreatura Support Team