Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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  Public Ticket #2203646
What happens if I forget to deactivate the purchase code from a old webpage?
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Comments

  •  2
    Kenneth started the conversation

    Hi

    What happens if I delete and unsubscribe the domain/hosting on a webpage without deactivating the purchase code first, by clicking in the "Deactivate this site" from the LayersliderWP controlpanel in the site I deleted and closed?

    Will it be possible to use that purchase code for another webpage I have instead? Or will it still say that the code is used on another site, since I did not deactivate the code before I terminated the old webpage?

  • [deleted] replied

    Hello Kenneth,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    We have launched a website that you can use to manage and reset the activations of your purchase codes, please refer to the following URL: https://kreaturamedia.com/reset-activations 

    With this, you can remove any earlier (possibly deleted/stuck) activation and use the license again.