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  Public Ticket #2203035
Bug entering a link on a image
Closed

Comments

  • the_summit started the conversation

    Is this a bug? So layerslider included in TheGem and I have multiple copie sbought of the Gem.

    When I add a image and position it on top of background it is oke.
    I watch slider and they look oké. As soon as I add a link to a page on that image.. the position doesn't change. but in the slider live its completly not where it should be. As if he looses all info about the location he should be.. Is there any way around? It is the last version installed 6.9.2

    Attached files:  2019-11-02_16-25-04.jpg
      2019-11-02_16-25-35.jpg

  •  477
    Attila replied

    Hello The_summit,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Unforutnately the URL field looks to be empty, so we couldn't check your site directly, but judging from your description we believe that the problem is going to be related to an image preloader/optimizer/lazy loader on your installation, that is interfering with the slider.

    We'd recommend to temporary disable other plugins and switch to a default WP theme to see if that solves the issue. If it does, you can turn them back one by one to see which one is interfering.

    If you are using Jetpack, we'd recommend to start with that. We had several issues with it in the past, as its lazy load option interferes with the slider's content, preventing it from loading.

    Let us know of the results.

    Best Regards,
    Attila | Kreatura Support Team

  •   the_summit replied privately
  •  477
    Attila replied

    Thank you for the feedback. My colleagues and I will look into this to see what we can find, and get back to you.

    Best Regards,
    Attila | Kreatura Support Team

  •  477
    Attila replied

    We've checked on your site, but unfortunately it's not clear what might be causing this just by looking at the front-end, with no links applied at the moment.

    Please set up a test page where the problem is showing, or a temporary login for us so we can investigate this further.

    Thank you.

    Best Regards,
    Attila | Kreatura Support Team