Public Ticket #2190773
I can't put a video in the layer


  • rchetrit started the conversation

    I tried to put that video in the layer, and I couldn't see it. (I send the video). What I need to do if I want to put a video? Thank you very much,

    Attached files:  Claitec traffic control warehouse.mp4

  •  499
    Attila replied

    Hello Rchetrit,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    You will need to choose the Video/Audio layer type for this, and enter the video file there (add self hosted). After that the video layer should be displayed in the slider. Please also make sure that the layer is not set to be hidden, and is not covered by other layers (position it towards top in the layers list).

    Best Regards,
    Attila | Kreatura Support Team