Public Ticket #2188491
Layer slide not working in chrome


  • fluidness started the conversation

    My client has a slider on the website that doesn't appear to work with Chrome or on android. the responsive mode also makes the slider so small you are unable to view it. The site is up to date with all updates to the core Wordpress. Any help would be appreciated. 

  •  499
    Attila replied

    Hello Fluidness,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Judging from the errors on your site (you can see them in the browser console) we believe that the problem is going to be related to an image preloader/optimizer/lazy loader on your installation, that is interfering with the slider.

    We'd recommend to temporarily disable other plugins and switch to a default WP theme to see if that solves the issue. If it does, you can turn them back one by one to see which one is interfering.

    If you are using Jetpack, we'd recommend to start with that. We had several issues with it in the past, as its lazy load option interferes with the slider's content, preventing it from loading.

    Best Regards,
    Attila | Kreatura Support Team