Okay
  Public Ticket #2186557
Activation
Closed

Comments

  •  1
    IconicManagement started the conversation

    How do I activate layerslider which was bundled with a theme. I would like to update 6.2.2  to latest version, but the plugin does not list such an option even after I purchased a license.

  •  490
    Attila replied

    Hello IconicManagement,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    You can find the LayerSlider product activation box on the main page of the plugin's admin interface. Open LayerSlider and you will see it right under the sliders list: https://layerslider.kreaturamedia.com/documentation/#activation-howto  
    You can add your license there.

    Best Regards,
    Attila | Kreatura Support Team

  •  1
    IconicManagement replied

    Thank you Attila

    It seems the 6.2.2 version was too far outdated to do the activation. Every time I tried to enter the plugin's admin interface it bombed out. So I had to delete the old version and install the newer version. I was very impressed when I found all the slides I created still in tact. It auto safed on the server and was integrated with the new version.

    Awesome!! 

  •  490
    Attila replied

    Unfortunately some themes are restricting the update and/or activation method of the plugin that could result in problems like this.

    But glad you managed to reinstall it and that solved the problem.

    Your sliders and settings are stored in the database, so they won't be deleted in a reinstalling process.

    Best Regards,
    Attila | Kreatura Support Team