Okay
  Public Ticket #2184466
Bug
Closed

Comments

  • alexlytle12345 started the conversation

    I have notice a major bug. When you double clink links that points towards slides the whole slider will break. For example try the interactive slider template(https://layerslider.kreaturamedia.com/sliders/interactive-slider/) which is a good example of this problem. Please notice the difference between single and double click.

  •  490
    Attila replied

    Hello Alexlytle12345,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    What exactly do you mean by that it's breaking the slider ? Double clicking will enter fullscreen mode, since that option is enabled for this slider. But regardless of that, the slide change still happens, and you can leave the fullscreen mode by double clicking again or by pressing the escape button.

    Best Regards,
    Attila | Kreatura Support Team

  • alexlytle12345 replied

    Atilla,

    thank you for your response. I have taken off full screen mode please find video to see a demo of what i'm taking about. In the beginning i'm doing single click then I double click and the text disappears and the slide crashes.(note the text is my clickable link)  https://www.youtube.com/watch?v=5vvDFiRpbWA

  •  490
    Attila replied

    Thank you for the feedback. However, I wasn't able to reproduce this error on my end so far. Could you please specify on what OS/browser/device are you experiencing this exactly?

    Best Regards,
    Attila | Kreatura Support Team

  • alexlytle12345 replied

    Windows 10 Google chrome I have tested in on all browsers that windows support actually

  • alexlytle12345 replied

    Windows 10 Google chrome I have tested in on all browsers that windows support actually. Can I please get transfer to some one else. I feel like I'm being very clear. 

  • alexlytle12345 replied

    Windows 10 Google chrome I have tested in on all browsers that windows support actually. Can I please get transfer to some one else. I feel like I'm being very clear. If you want to reproduce this . Use the interactive slider demo and  take off full screen mode 

  •  490
    Attila replied

    Thank you for the feedback. We'll test this further and let u know what we've found.

    Best Regards,
    Attila | Kreatura Support Team

  •  490
    Attila replied

    We've managed to reproduce the issue and locate the error. We are going to implement a fix for this in the upcoming release. Thanks for letting us know.

    Best Regards,
    Attila | Kreatura Support Team

  • alexlytle12345 replied

    Thank you so much . Sorry if I got fustrated. I understand how difficult it is dealing with bug. Been in the software business my whole life 

  • alexlytle12345 replied

    The bug is still here. The slide breaks with a double click(buy setting link attribute with hashtag example: #2 ). Which points to slide two. I have been waiting patiently for the update disappointed that this issue is still here. This is a major problem users double click on links all the time. I do notice  if i set the link attribute to "next slide" it wont break but it will stay on the same slide

  •  490
    Attila replied

    Thank you for the feedback.

    Unfortunately, the fix did not make it to this version. We've released a quick update that was only focusing on addressing the changes introduced in WordPress 5.3. so the plugin is ready for it.

    But it's not forgotten, it is still on our to-do list and will be released in an update.

    Thank you for your understanding and sorry for the inconvenience.

    Best Regards,
    Attila | Kreatura Support Team