Public Ticket #2177265
Cannot activate purchase


  • sanjuktachitre started the conversation


    I have the avada themeand purchased the premium version of Layer Slider. When I add the purchase code it does not activate. What can I do? The error it gives is this:

    "An unexpected error occurred. Please try again later. If this error persist, it's most likely a web server configuration issue. Please contact your web host and ask them to allow external connection to the following domain: repository.kreaturamedia.com. If you need further assistance in resolving this issue, please email us from our CodeCanyon profile page."


  •  499
    Attila replied

    Hello Sanjuktachitre,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Our activation server had an outage for a couple of hours throughout the night. It's all up and running again, so you can use your license now. Sorry for the inconvenience.

    Best Regards,
    Attila | Kreatura Support Team