Public Ticket #2173194
Layerslide dont work in Chrome


  • manga started the conversation

    At https://layerslider.kreaturamedia.com/ and at our site visiting under CHROME we get this error:

    jquery-migrate.min.js?ver=1.4.1:2 JQMIGRATE: Migrate is installed, version 1.4.1
    VM151:1 LayerSlider initialized | core: 6.9.2-stable | WP Plugin: 6.9.2
    VM151:1 Find updates and docs @ https://layerslider.kreaturamedia.com/
    9VM151:1 Uncaught TypeError: Cannot read property 'originalLayer' of undefined
        at a (eval at <anonymous> (layerslider.kreaturamedia.jquery.js?ver=6.9.2:13), <anonymous>:1:101860)
        at Object.handleEvent (<anonymous>:1:3001)
    (index):1 Unchecked runtime.lastError: The message port closed before a response was received.

    under chrome

    Versie 77.0.3865.90 (Officiële build) (64-bits)

  •  499
    Attila replied

    Hello Manga,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    I have checked your site, but for me there is no such error under Chrome currently. And there is definitely no error like this on our demo site. 

    Do you still see it ? If yes, then the problem is likely localized on your end. Could be related to the browser or to an addon for example.

    Please try to use a different device/desktop to test it, and please also specify on what OS/device are you experiencing this exactly.

    Best Regards,
    Attila | Kreatura Support Team