Okay
  Public Ticket #2171580
I can not replace the slider on the site
Closed

Comments

  • Varvara_new started the conversation

    I can not replace the slider on the site

  •  490
    Attila replied

    Hello Varvara,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    What method are you trying to use exactly ? Are you using a theme/page builder, or just Gutenberg to set up your site?

    You can find LayerSlider's default inserting methods listed and described in the documentation here: https://layerslider.kreaturamedia.com/documentation/#publishing-sliders

    You will need to find what method was used to insert the current slider, and use the same method to swap it out, or remove it and use a new method to insert the new one. If you follow the instructions in the documentation for inserting, there should be no issue.

    Best Regards,
    Attila | Kreatura Support Team

  • Varvara_new replied

    Hello, Attila. I tried using all the methods.
    On my site used to be a Slider Revolution.
    I'm trying to replace the slider in the Muffin Builder.
    Nothing happens. Using shortcode is the same.
    It turned out to be inserted into the footer (via widgets), but I need to get into the header

  •  490
    Attila replied

    Implementing and positioning the slider on your site is completely up to you. It's not controlled from inside the plugin, but from the page builder you are using.

    Unfortunately we are not familiar with the Muffin Builder or its methods. I'd recommend to contact its author if you are experiencing problems with it. They should be able to provie you with further help with their product.

    Best Regards,
    Attila | Kreatura Support Team

  • Varvara_new replied

    Hello, help me please!!! 

    Betheme support does not accept messages, so I turn to you again for help!

    My question is this:
    the site uses "Betheme - Premium WordPress Theme".
    There was a problem with Slider Revolution. When trying to activate the plugin, it writes an error:
    =Plugin could not be activated because it triggered a fatal error.
    Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home3/thetadir/public_html/wp-content/plugins/revslider/includes/operations.class.php on line 2254

    Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home3/thetadir/public_html/wp-content/plugins/revslider/includes/operations.class.php on line 2258

    Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home3/thetadir/public_html/wp-content/plugins/revslider/includes/output.class.php on line 2931

    Fatal error: Uncaught Error: [] operator not supported for strings in /home3/thetadir/public_html/wp-content/plugins/revslider/includes/framework/base-admin.class.php:71 Stack trace: #0 /home3/thetadir/public_html/wp-content/plugins/revslider/admin/revslider-admin.class.php(451): RevSliderBaseAdmin::addMetaBox('Revolution Slid...', '', Array, NULL) #1 /home3/thetadir/public_html/wp-content/plugins/revslider/admin/revslider-admin.class.php(72): RevSliderAdmin->addSliderMetaBox() #2 /home3/thetadir/public_html/wp-content/plugins/revslider/admin/revslider-admin.class.php(44): RevSliderAdmin->init() #3 /home3/thetadir/public_html/wp-content/plugins/revslider/revslider.php(165): RevSliderAdmin->__construct('/home3/thetadir...') #4 /home3/thetadir/public_html/wp-admin/includes/plugin.php(2141): include('/home3/thetadir...') #5 /home3/thetadir/public_html/wp-admin/plugins.php(175): plugin_sandbox_scrape('revslider/revsl...') #6 {main} thrown in /home3/thetadir/public_html/wp-content/plugins/revslider/includes/framework/base-admin.class.php on line 71=

  •  490
    Attila replied

    Please note that Slider Revolution is not our plugin. It's from a different author, their name is 'themepunch'. You will need to contact them with this case.

    Best Regards,
    Attila | Kreatura Support Team