Public Ticket #2167229


  •  3
    mary feuer started the conversation

    I own 3 licenses for this product.  Two of my websites show that they have been deactivated because the license code is in use on another site. One of these is inactive so it's not an issue, but the other one, no matter which code I put in, it shows that the license is in use elsewhere. I show only two sites active, so there should be a third license available. If all three of my licenses are showing in use, I really need to know what sites they're being used on so I can disable the ones that I don't need the lciense for and enable the ones I DO need it for. 

    purchase codes are:

    7ac6b3ae-8035-4e05-a118-07ca0cdfbdda    purchased 2/24/18

    df792618-f3ea-404a-9345-c3635ba0ed31 purchased 11/9/17

    e3df010e-4e89-496e-ac1f-d7a6a0ac7bcf purchased  9/17/18

  •  499
    Attila replied

    Hello Mary,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    We have launched a website that you can use to manage and reset the activations of your purchase codes, please refer to the following URL: https://kreaturamedia.com/reset-activations
    With this, you can remove any earlier (possibly deleted/stuck) activation and use the license again.

    Best Regards,
    Attila | Kreatura Support Team