Public Ticket #2167125
Error while trying to activate the plugin


  • Edith started the conversation


    I cannot activate the plugin since I bought it and I'm not able to use the new features.

    I receive a bad request error from the server. I'm hosted by Bluehost.

    Have you already faced that issue ?

    Attached files:  Capture d’écran, le 2019-09-28 à 07.46.23.png

  •  499
    Attila replied

    Hello Edith,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Problems with the activation method such as this, are usually related to server configuration issues unfortunately.

    Please check the LayerSlider System Status, located in the Options menu on the WordPress sidebar, for any error messages or notifications that could provide additional information on this case.

    Best Regards,
    Attila | Kreatura Support Team