We have a theme that included the slider and are upgrading to paid. the error was "unsuccessful install Files and folders already exist". and this on the plug in page.... License activation is required in order to receive updates and premium support for LayerSlider. Purchase a license or read the documentation to learn more.
I am a novice and do not have FTP we are with siteground hosting and I've been into c panel a few times. thanks.
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Please refer to your earlier ticket. I've already detailed what you need to do.
You will need to completely remove the bundled version first, as there cannot be two instances of the plugin present on your installation at the same time (otherwise you get that error).
After that you will need to download the newest release from CodeCanyon and reinstall LayerSlider.
Your sliders and settings are stored in the database so they won't be deleted in the process.
You can find detaled installation instructions in the documentation that will guide you through the process, please refer to the following URL: https://layerslider.kreaturamedia.com/documentation/#installation
Best Regards,Attila | Kreatura Support Team
after deleting the plug in and reinstalling it. I rdid not receive any ERRORS, and there is now activation window like in the documentation. and this is in the plug in window.
License activation is required in order to receive updates and premium support for LayerSlider. Purchase a license or read the documentation to learn more. Got LayerSlider in a theme? and documentation, says, got to activation window to activate and there is no window. Thanks
I read your e mail thank. I deleted the plug in, and installed the download from code canyon. I may not understand what you mean by COMPLETELY remove plug in.... thanks
You can find the LayerSlider product activation box on the main page of the plugin's admin interface. Open LayerSlider and you will see it right under the sliders list: https://layerslider.kreaturamedia.com/documentation/#activation-howto It's inside the plugin. You can add your license there.
Found it. did not look under the fold? thought it would be near the top? and the - google font switch, usually the "on" position is to the right? Thank you.
If you're using Google Fonts then yes, you will need it enabled.