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  Public Ticket #2147358
layer slider will not let me activate the purchase license
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  • kuzikkm started the conversation

    I had to buy a license as the theme that I use doesn't support this any longer, did that, now I cannot activate it, help! I need this to work.

  •  21
    John replied

    Hi Kristin,

    Thank you for getting in touch with us. My name is John and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    This is an issue with The7 theme. They've provided a heavily modified version of LayerSlider with changes like hiding the activation box. We're currently in a dispute process with the author of this theme as these changes are misleading and harmful to the LayerSlider community.

    The solution is easy: navigate to the Plugins screen on your WordPress admin area, deactivate and remove LayerSlider, then re-install the official release that you can download from CodeCanyon. Don't worry about removing the old version. Your sliders and settings are in the database, removing the plugin won't touch them.

    Best Regards,
    John | Kreatura Dev Team

  • kuzikkm replied

    I did this already and I am unable to even click the activation button. It doesn't go anywhere.

  •  21
    John replied

    In that case it's likely a JavaScript error caused by a 3rd party. Please try to temporarily disable all other plugins and switch to the default WordPress theme to see if it solves the issue. If it does, then you can find out its source by re-enabling them one at a time and watching when the issue resurfaces. This is a common technique to identify potential 3rd party issues. If you can provide a temporary WP admin access I can also look into this. Without seeing the issue I can only make educated guesses.

    Best Regards,
    John | Kreatura Dev Team