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  Public Ticket #2143134
Button "add new" is not working.
Closed

Comments

  • Paolo started the conversation

    The button "add new" is not working.

    Attached files:  screen_problem.png

  •  477
    Attila replied

    Hello Paolo,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Please note that there is no issue like this present in the latest release of our plugin (6.9.2.), so unfortunately it is most likely a conflict problem on your installation or a server configuration issue.

    First of all, please make sure you have the latest version installed.

    To start troubleshooting please temporary disable other plugins and switch to a default WP theme to see if that solves the issue.

    Please also check the LayerSlider System Status, located in the Options menu on the WP sidebar, for any related error messages that could provide more information.

    Best Regards,
    Attila | Kreatura Support Team

  • Paolo replied

    Hello Attila,

    Tks for feedback!

    I followed all the instructions, but the problem remains..



    Attached files:  systemstatus.png
      systemstatus2.png

  •  14
    George replied

    Dear Paolo,

    Please create a temporary wp-admin account for us so we could check this issue.


    Best Regards,
    George | Kreatura Dev Team

  •   Paolo replied privately
  •  14
    George replied

    Please send me also the login url, because the default urls are not working ( /wp-admin or /wp-login.php)

    Best Regards,
    George | Kreatura Dev Team

  •   Paolo replied privately
  •  14
    George replied

    Please try to temporarily disable all other plugins and switch to the default WordPress theme to see if it solves the issue. If it does, then you can find out its source by re-enabling them one at a time and watching when the issue resurfaces. This is a common technique to identify potential 3rd party issues.

    Best Regards,
    George | Kreatura Dev Team

  • Paolo replied

    ok, i just changed to the default theme "twenty fifteen" and deactivate all the plugins, but the problem remains.

    If you login now you can see the plugins and theme disabled.

  •  14
    George replied

    Hi Paolo,

    We've looked at your site again and did some further tests. Unfortunately, we are not able to tell what's causing this issue. What we can say with confidence that it isn't related to LayerSlider and it affects your entire admin area. Even if LayerSlider is disabled, your admin interface still cannot load a lot of assets like icons. The same strange issue causes all the troubles for LayerSlider as some of its dependences aren't available.

    We would like to suggest to contact your server host and look for some sort of server configuration issue. You could also try if a clean WordPress install still produces the same behaviour for debugging purposes.

    Best Regards,
    George | Kreatura Dev Team