My client, the North Canton Public Library (NCPL) had the layer slider running on their site when it was redesigned a few years ago. The original dev of the site is no longer available. The slider stopped working. The original slider was licensed through the original dev but as I've said he is no longer available, so they (NCPL) purchased the layer slider and got the purchase code for their license. When I try to upload the slider files to the site, I get a message the folder already exists. When I try to drop in the purchase code, I get an error that their code is not correct. We need to get this slider issue resolved as it's been down for too long. Can you help please?
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
As for the purchase code, I've tested the one that you used to open this ticket (f6b7****-****-****-****-****a8927717), it's valid and it's working without any problem.
I'd recommend to manually update the plugin by downloading the newest release from CodeCanyon and reinstalling LayerSlider. You will need to completely remove the current version first, as there cannot be two instances of the plugin present on your installation. Please note that your sliders and settings are stored in the database so they won't be deleted in the process. You also can find detaled installation instructions in the documentation, please refer to the following URL: https://layerslider.kreaturamedia.com/documentation/#installation After this, there should be no more problem with activation or updates.
My client, the North Canton Public Library (NCPL) had the layer slider running on their site when it was redesigned a few years ago. The original dev of the site is no longer available. The slider stopped working. The original slider was licensed through the original dev but as I've said he is no longer available, so they (NCPL) purchased the layer slider and got the purchase code for their license. When I try to upload the slider files to the site, I get a message the folder already exists. When I try to drop in the purchase code, I get an error that their code is not correct. We need to get this slider issue resolved as it's been down for too long. Can you help please?
Hello Joe,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
As for the purchase code, I've tested the one that you used to open this ticket (f6b7****-****-****-****-****a8927717), it's valid and it's working without any problem.
I'd recommend to manually update the plugin by downloading the newest release from CodeCanyon and reinstalling LayerSlider. You will need to completely remove the current version first, as there cannot be two instances of the plugin present on your installation. Please note that your sliders and settings are stored in the database so they won't be deleted in the process. You also can find detaled installation instructions in the documentation, please refer to the following URL: https://layerslider.kreaturamedia.com/documentation/#installation
After this, there should be no more problem with activation or updates.