Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
I was notified about an update. I downloaded the file and tried to install it using add new under plugins. When I did this it said that it couldn't install it because the file or folder already existed. What am I doing wrong?
Thanks,
Dan
Hello Dan,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
There cannot be two instances of the plugin present on your installation at the same time. If you're going to reinstall it, you will need to remove the current version first.
You can find detailed installation and updating instructions in the documentation that will guide you through the process, please refer to the following URL: https://layerslider.kreaturamedia.com/documentation/#plugin-setup