When I try to do a hover transition on a button it doesn't allow me to enable. I also have a problem where I disable Opening or Ending transitions, but it won't allow me to enable again. Please help.
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Please note that there is no issue like this present in the latest release of our plugin (6.9.1.), so unfortunately it is most likely a conflict problem on your installation or a server configuration issue.
To start troubleshooting please temporary disable other plugins and switch to a default WP theme to see if that solves the issue.
Please also check the LayerSlider System Status, located in the Options menu on the WP sidebar, for any related error messages that could provide more information.
Thanks for the reply, but I see others are having the same issue. I would disable all other plugins , but my fear is that will mess something up by doing so. is there anything else that can be done?
Please set up a temporary WP login for us, so we can look for errors, that might provide further clues on what is the issue exactly. You can post a private reply here with the credentials.
Thank you. We've looked around, but there is no javascript error. We've also debugged the plugin itself, but found no problem.
So it is almost certainly a 3rd party plugin conflict. Unfortunately, you can only troubleshoot it in the below mentioned way, by temporarily disabling plugins and switching theme.
This method should not cause any problems, but you can find the source of the issue with it.
When I try to do a hover transition on a button it doesn't allow me to enable. I also have a problem where I disable Opening or Ending transitions, but it won't allow me to enable again. Please help.
Hello Devon,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Please note that there is no issue like this present in the latest release of our plugin (6.9.1.), so unfortunately it is most likely a conflict problem on your installation or a server configuration issue.
To start troubleshooting please temporary disable other plugins and switch to a default WP theme to see if that solves the issue.
Please also check the LayerSlider System Status, located in the Options menu on the WP sidebar, for any related error messages that could provide more information.
Thanks for the reply, but I see others are having the same issue. I would disable all other plugins , but my fear is that will mess something up by doing so. is there anything else that can be done?
Please set up a temporary WP login for us, so we can look for errors, that might provide further clues on what is the issue exactly. You can post a private reply here with the credentials.
Thank you. We've looked around, but there is no javascript error. We've also debugged the plugin itself, but found no problem.
So it is almost certainly a 3rd party plugin conflict. Unfortunately, you can only troubleshoot it in the below mentioned way, by temporarily disabling plugins and switching theme.
This method should not cause any problems, but you can find the source of the issue with it.