Okay
  Public Ticket #2130092
Old site with my license
Closed

Comments

  • Taniel Strydom started the conversation

    I bought my license in March 2019 and the website it was installed on has been taken over by someone else. I would like to use my license as it belongs to me on my site - how do I deactivate the current website and activate a new website with my purchase?

  • [deleted] replied

    Hello Taniel,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    We have launched a website that you can use to manage and reset the activations of your purchase codes, please refer to the following URL: https://kreaturamedia.com/reset-activations

    With this, you can remove any earlier (possibly deleted/stuck) activation and use the license again.