I deactivated my current Layerslider plugin and am trying to update the latest version and I keep getting an error message saying the folder already exist: /home/content/p3pnexwpnas01_data01/13/3157713/html/wp-content/plugins/LayerSlider/
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
You will need to completely remove the current version of the plugin first, as there cannot be two instances of the plugin present on your installation at the same time.
Please note that your sliders and settings are stored in the database so they won't be deleted in the process.
I deactivated my current Layerslider plugin and am trying to update the latest version and I keep getting an error message saying the folder already exist: /home/content/p3pnexwpnas01_data01/13/3157713/html/wp-content/plugins/LayerSlider/
Not sure how to fix this?
Hello John,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
You will need to completely remove the current version of the plugin first, as there cannot be two instances of the plugin present on your installation at the same time.
Please note that your sliders and settings are stored in the database so they won't be deleted in the process.
You can find detaled installation instructions in the documentation, please refer to the following URL: https://layerslider.kreaturamedia.com/documentation/#installation
Thank You!
Thank you for the feedback, glad you could solve the problem.
If you need further assistance please let us know.