I am attempting to edit the phone number on the preloaded slider but I keep getting this error. I have disabled all plugins and the theme in order to save it but still getting the same error message. Thank you.
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Judging from the error, it's most likely a server configuration issue. Please check the LayerSlider System Status, located in the Options menu on the WP sidebar, for any related error messages that could provide more information. Thank you.
We've looked into this further with the login and it's going to be a server configuration issue.
For more information, the server logs (php, apache) should be searched. The request gets stuck somewhere, so it's likely web server related. Usually it's the ModSecurity modul, which filters and potentionally blocks requests. For example when LayerSlider tries to send a large amount of data, the requests might get denied by ModSecurity. The default settings should cause no harm, but a lof of hostings change those.
We'd recommend to contact your hosting with this case. They have the necessary tools and permissions to check on the logs, change server settings and investigate this further. They should check on the ModSecurity modul, on firewall settings and on any content blocking method on the server level.
I am attempting to edit the phone number on the preloaded slider but I keep getting this error. I have disabled all plugins and the theme in order to save it but still getting the same error message. Thank you.
Hello Ssmarketer,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Judging from the error, it's most likely a server configuration issue. Please check the LayerSlider System Status, located in the Options menu on the WP sidebar, for any related error messages that could provide more information. Thank you.
Good morning Attilla,
Attached are screen shots of the System Status. Nothing to report.
Chris
Thank you for the feedback.
Please set up a temporary WP login for us, so we can check on this issue further in the back-end, and hopefully locate the source of the problem.
If you could enable the WP_debug mode for a while that would also be helpful for locating JS errors (that are not visible currently).
You can post the credentials here as a private reply. Thank you.
Thank you. My colleagues and I will look into this to see what we can find, and get back to you shortly.
We've looked into this further with the login and it's going to be a server configuration issue.
For more information, the server logs (php, apache) should be searched. The request gets stuck somewhere, so it's likely web server related. Usually it's the ModSecurity modul, which filters and potentionally blocks requests. For example when LayerSlider tries to send a large amount of data, the requests might get denied by ModSecurity. The default settings should cause no harm, but a lof of hostings change those.
We'd recommend to contact your hosting with this case. They have the necessary tools and permissions to check on the logs, change server settings and investigate this further. They should check on the ModSecurity modul, on firewall settings and on any content blocking method on the server level.
All fixed now. it was the ModSecurity module that was the issue. Thank you for your help Attila.
Thank you for the feedback, glad you could solve the problem.
If you need further assistance please let us know.