Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today.
I would like to confirm that we have received your message. Due to the nature of the issue you are experiencing, I will have to contact and consult with the development team first. I will get back to you as soon as I can.
We appreciate your patience while we're working towards your ticket.
Thank you for your patience. We've looked into this with the dev team and we believe that the problem is related to a 3rd party interference.
What is happening is that, something is changing the z-index of the layers in the slider, overwriting LayerSlider's own values. This results in the layers being pushed under the slide image. This is why they only appear when the slide is changing.
To troubleshoot this, please temporary disable other plugins and switch to a default WP theme to see if that solves the issue. You can enable them back one-by-one to find the culprit.
Good morning,
I do not understand why the lyrics and on an ipad sen well be the letters and instead on a computer the letters disappear.
I have tried on another website and the same thing happens.
Won't it be a problem of the program update?
Best Regards,
Nico Torres.
Other users do not experience this issue, and we did not receive any other reports about it either. That is why we suspect a localized interference on your end.
Did you try to temporarily disable other plugins and switch to a default WP theme ?
Hello Nico,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today.
I would like to confirm that we have received your message. Due to the nature of the issue you are experiencing, I will have to contact and consult with the development team first. I will get back to you as soon as I can.
We appreciate your patience while we're working towards your ticket.
Thank you for your patience. We've looked into this with the dev team and we believe that the problem is related to a 3rd party interference.
What is happening is that, something is changing the z-index of the layers in the slider, overwriting LayerSlider's own values. This results in the layers being pushed under the slide image. This is why they only appear when the slide is changing.
To troubleshoot this, please temporary disable other plugins and switch to a default WP theme to see if that solves the issue. You can enable them back one-by-one to find the culprit.
Other users do not experience this issue, and we did not receive any other reports about it either. That is why we suspect a localized interference on your end.
Did you try to temporarily disable other plugins and switch to a default WP theme ?