Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Please note that there is no issue like this present in the latest release of our plugin (6.9.1.), so unfortunately it is most likely a conflict problem on your installation or a server configuration issue.
To start troubleshooting please temporary disable other plugins and switch to a default WP theme to see if that solves the issue.
Please also check the LayerSlider System Status, located in the Options menu on the WP sidebar, for any related error messages that could provide more information.
i installed layerSlider wp6, however, in ther dashboard, there is not place for me to enter the purchase code to activate it.
the img 1
the img 2
I know that I can click the "activate now" button,
But the problem is.. when I clicked it, there is no response on the site, it doesnt pop the place for me to enter code!!!
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I have another site with this plugin is working fine, but not on my site: kiffon.tech
All buttons are not working.
Hello Simon,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Please note that there is no issue like this present in the latest release of our plugin (6.9.1.), so unfortunately it is most likely a conflict problem on your installation or a server configuration issue.
To start troubleshooting please temporary disable other plugins and switch to a default WP theme to see if that solves the issue.
Please also check the LayerSlider System Status, located in the Options menu on the WP sidebar, for any related error messages that could provide more information.