Okay
  Public Ticket #2123428
Plugin does not work
Closed

Comments

  • OblivionDawn started the conversation

    Plugin interface (add slider button, etc.) doesn't work on fresh install of Wordpress, for a website hosted on Siteground. There are no other themes or plugins activated.

    See attachments for console errors.

  • [deleted] replied

    Hello OblivionDawn,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Please note that there is no issue like this present in the latest release of our plugin (6.9.1.), so unfortunately it is most likely a conflict problem on your installation or a server configuration issue.

    If you do not have any other plugins/themes installed yet, then it's likely server error related. Please check the LayerSlider System Status, located in the Options menu on the WP sidebar, for any related error messages that could provide more information.

    You could also reinstall the plugin, in case it became corrupted during installation somehow.

    Let us know. Thank you.

  • OblivionDawn replied

    The System Status shows no errors. I've also reinstalled the plugin numerous times, to no effect.

  • [deleted] replied

    Thank you for the feedback. Please set up a temporary WP login for us (and enable the WP_debug mode if you can), so we can investigate this further from the back-end. You can post the credentials here as a private reply. Thank you!