Network Solutions took down my website after my domain did not renew. I know this because the website did not show up after I renewed. So, I moved the site to another web host.
Now, the website shows the header and footer, but not the content. When I "view source" the last piece of code shows <div id="layerslider-wrapper">
I have checked the database and see the content in there. I see a reference to layerslider.css?ver=5.6.6 if that helps determine what version I'm using. This is also a one-page website with nav links to sections of the page.
Can you please advise me on which setting to change (ideally in the database or via ftp, not wp-admin) so that it pulls up the slider?
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
It seems like you've used an outdated version of the plugin, which is several years old. I'm afraid you won't be able to get your sliders up and running again this way. The sliders are not present, and some parts are seem to be missing too, so the plugin cannot load. I believe you will need the WP admin as well, to restore the plugin and implement the sliders properly again.
Hello Attila, We can officially close this ticket. It turned out that the PHP version on the server was higher than the website technology. I changed the PHP version, for now, until we can complete Wordpress updates this week. It's a security issue, so we're on it!
Hello,
Network Solutions took down my website after my domain did not renew. I know this because the website did not show up after I renewed. So, I moved the site to another web host.
Now, the website shows the header and footer, but not the content. When I "view source" the last piece of code shows <div id="layerslider-wrapper">
I have checked the database and see the content in there. I see a reference to layerslider.css?ver=5.6.6 if that helps determine what version I'm using. This is also a one-page website with nav links to sections of the page.
Can you please advise me on which setting to change (ideally in the database or via ftp, not wp-admin) so that it pulls up the slider?
Hello Patricia,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
It seems like you've used an outdated version of the plugin, which is several years old. I'm afraid you won't be able to get your sliders up and running again this way. The sliders are not present, and some parts are seem to be missing too, so the plugin cannot load. I believe you will need the WP admin as well, to restore the plugin and implement the sliders properly again.
Hello Attila, We can officially close this ticket. It turned out that the PHP version on the server was higher than the website technology. I changed the PHP version, for now, until we can complete Wordpress updates this week. It's a security issue, so we're on it!