i made two purchases of the license because it says it is being used on another website but im not using it on another website or if i am i dont know which one so if you can deactivate the other website and keep it for ozon.app that would be good. and refund me one
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
We have launched a website that you can use to manage and reset the activations of your purchase codes, please refer to the following URL: https://kreaturamedia.com/reset-activations With this, you can remove any earlier (possibly deleted/stuck) activations and use the license again.
The home page demo slider is also in the Template Store, it's called LayerSlider v6.
Those animations are not sliders. Only the top of the homepage utilizes the plugin, the rest are custom animations implemented by us. Regardless, if you would like to, you can achieve the exact same look with the plugin too.
Please open a refund request for the extra purchase on Envato from your profile, we can only accept it there officially. Thank you.
Hello
two things .
i made two purchases of the license because it says it is being used on another website but im not using it on another website or if i am i dont know which one so if you can deactivate the other website and keep it for ozon.app that would be good. and refund me one
second thing , i made the purchase to download a specific template which i saw , https://layerslider.kreaturamedia.com/?platform=wordpress
the one on the home page , but now i cant find it , can you guide me
best regards
Hello Nycali,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
We have launched a website that you can use to manage and reset the activations of your purchase codes, please refer to the following URL: https://kreaturamedia.com/reset-activations With this, you can remove any earlier (possibly deleted/stuck) activations and use the license again.
The home page demo slider is also in the Template Store, it's called LayerSlider v6.
Thankyou Attila,
found the v6 home template
anyway i can get a refund on the second purchase since i only need one ?
Best Regards
Adam
actually was looking for the section underneath on the homepage .
see attachment
Those animations are not sliders. Only the top of the homepage utilizes the plugin, the rest are custom animations implemented by us. Regardless, if you would like to, you can achieve the exact same look with the plugin too.
Please open a refund request for the extra purchase on Envato from your profile, we can only accept it there officially. Thank you.