Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #2077834
layerslider download issues
Closed

Comments

  • allisonspillman started the conversation

    I have tried repeatedly to upload the wordpress layerslider plugin file and keep getting this error:


    Unpacking the package…

    Installing the plugin…

    The package could not be installed. No valid plugins were found.

    Plugin installation failed.

    Return to Plugin Installer


  • [deleted] replied

    Hello Allisonspillman,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    You have to decompress the archive that you downloaded from CodeCanyon and use the installable zip inside it: https://layerslider.kreaturamedia.com/documentation/#installation