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  Public Ticket #2076379
When uploading templates they dont work
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  • awakeningwomen1 started the conversation

    Hi,

    We are downloading templates from the store and the images do not work , eventhough images ARE on the files in wordpress. Also, even if we add any images of our own they still don't show.  We have tried with several of them with the same results, here is the latest one.  It is the diesel social kitchen


    https://awakeningwomen.com/the-womens-wisdom-school-m2-helen/


  • [deleted] replied

    Hello Awakeningwomen1,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Judging from the errors on your site we believe that the problem is going to be related to an image preloader/optimizer/lazy loader on your installation, that is interfering with the slider and its images.

    We'd recommend to temporary disable other plugins and switch to a default WP theme to see if that solves the issue. If it does, you can turn them back one by one to see which one is interfering.

    If you are using Jetpack, we'd recommend to start with that. We had several issues with it in the past, as its lazy load option interferes with the slider's content, preventing it from loading.

  • awakeningwomen1 replied

    That did it!  Thank you.

  • [deleted] replied

    Thank you for the feedback, glad you could solve the problem.
    If you need further assistance please let us know.