Okay
  Public Ticket #2070538
Not Activated
Closed

Comments

  • Umit ERTAN started the conversation

    I want immediate support. I can't activate.

    Item Purchase Code: bc906055-0963-4eb2-8b80-34f392379aab
    Purchase Date: 2018-07-15 20:38:41 UTC


  • [deleted] replied

    Hello Umit,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    This license is already being used. Most likely on your old site.

    We have launched a website that you can use to manage and reset the activations of your purchase codes, please refer to the following URL: https://kreaturamedia.com/reset-activations

    With this, you can remove any earlier (possibly deleted/stuck) activation and use the license again.