Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
I have checked your site, but for me the slider is being displayed currently. There is no error in the console either.
I've tried to refresh it and use multiple browsers, but there was no issue. The slider always loaded.
Is there a way to trigger/see this problem ? Unfortunately we cannot troubleshoot an issue that we can't see.
I do not know how to generate the error, or why this error is generated.
I think it should be the lack of loading some component, if the internet is weak maybe the loader can not finalize some request, because the slide must be very heavy, loading many components.
Thank you for the feedback. Judging from the errors on your screenshots, we believe that the problem is going to be related to an image preloader/optimizer/lazy loader on your installation, that is interfering with the slider.
We'd recommend to temporary disable other plugins and switch to a default WP theme to see if that solves the issue. If it does, you can turn them back one by one to see which one is interfering.
If you are using Jetpack, we'd recommend to start with that. We had several issues with it in the past, as its lazy load option interferes with the slider's content, preventing it from loading.
I installed the slide on my site, but I'm having problems, sometimes it does not load the slide, and the console displays the following message:
Cannot read property '_gsTransform' of undefined
Hello Brunoalbim,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
I have checked your site, but for me the slider is being displayed currently. There is no error in the console either.
I've tried to refresh it and use multiple browsers, but there was no issue. The slider always loaded.
Is there a way to trigger/see this problem ? Unfortunately we cannot troubleshoot an issue that we can't see.
I do not know how to generate the error, or why this error is generated.
I think it should be the lack of loading some component, if the internet is weak maybe the loader can not finalize some request, because the slide must be very heavy, loading many components.
Follows console errors.
Thank you for the feedback. Judging from the errors on your screenshots, we believe that the problem is going to be related to an image preloader/optimizer/lazy loader on your installation, that is interfering with the slider.
We'd recommend to temporary disable other plugins and switch to a default WP theme to see if that solves the issue. If it does, you can turn them back one by one to see which one is interfering.
If you are using Jetpack, we'd recommend to start with that. We had several issues with it in the past, as its lazy load option interferes with the slider's content, preventing it from loading.