Public Ticket #2046458


  • Idiomas CIDI started the conversation


    We are CIDI and we have purchased LayerSlider 6 on the premium version. We
    contact to you because we need IMPORT this template for our website but we don't find the template in the TEMPLATE STORE.

    Where is this template? Where can we find it? Can you help us?

    We need import this template but we don't find it on the template store

    The TEMPLATE WE NEED is THIS: https://layerslider.kreaturamedia.com/sliders/interactive-slider/


  •  499
    Attila replied

    Hello Idiomas CIDI,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Just as every other demo slider, this one is also located in the Template Store. It is definitely there, you just have to look for it. 

    One thing to look out for are the filters at the left side. If you set it to ALL, you will find it. 

    And of course, the plugin has to be activated with the license.

    Best Regards,
    Attila | Kreatura Support Team

  • Idiomas CIDI replied

    Hi, again! :)

    My product is activated (of course) but we don’t find the template we need. We were looking for it since this Monday and… we don’t find it in “all” option and no one. The template is not on the store. Look at the screenshots I've attached and look at yourself on the store... Can you send us the archive/document from that slide?





    Attached files:  Screenshot_3.jpg

  •  499
    Attila replied

    It is in the Template Store. Please see attached screenshot. It's halfway down the Template Store page. If you hover over it, its name will be displayed.

    Attached files:  template store.png

    Best Regards,
    Attila | Kreatura Support Team