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  Public Ticket #2038478
Layerslider Popup Conflict
Closed

Comments

  •   maslerdanch started the conversation
  •  481
    Attila replied

    Hello Maslerdanch,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today.

    I would like to confirm that we have received your message. Due to the nature of the issue you are experiencing, I will have to contact and consult with the development team first. I will get back to you as soon as I can.

    We appreciate your patience while we're working towards your ticket.

    Best Regards,
    Attila | Kreatura Support Team

  •  481
    Attila replied

    Thank you for your patience. The dev team checked on this, but unfortunately they couldn't identify the issue on the front-end. They will need a temporary WP login to troubleshoot this further. Please set one up and post the login credentials here. You can reply privately, so others users won't see your message.

    Also, does the first problem (hide on mobile setting interferes with the other slider too) only happen when you are not logged in as admin ? Or are these two issues unrelated ?

    And where and when exactly will we be able to see the popup slider on desktop ? Currently there does not seem to be any on the URLs you provided.

    Best Regards,
    Attila | Kreatura Support Team

  •   maslerdanch replied privately
  •  481
    Attila replied

    Thank you, but unfortunately this login does not seem to work: ERROR the password you entered for the username tempuserkreatura is incorrect.

    Could you please check on it again ?

    Best Regards,
    Attila | Kreatura Support Team

  •   maslerdanch replied privately
  •  481
    Attila replied

    The login works now, but we do not have access to LayerSlider. It does not show on the WP sidebar and when we try to manually access it, the following error shows up: Sorry, you are not allowed to access this page. 
    We will need access to the plugin, please adjust the permissions. Thank you.

    Best Regards,
    Attila | Kreatura Support Team

  •   maslerdanch replied privately
  •  481
    Attila replied

    Thank you, all good now. My colleagues and I will look into this to see what we can find, and get back to you shortly.

    Best Regards,
    Attila | Kreatura Support Team

  •  481
    Attila replied

    Thank you for your patience. We've tested this on these sites:

    https://www.colletts.co.uk/andalucia/andalucia-holiday-information/

    https://www.colletts.co.uk/andalucia/

    And the case is the following. When we are logged in as admin, both sliders appear and work on desktop and on mobile too. However when we are not logged in, there are several JS errors happening both on desktop and on mobile. These errors are not related to LayerSlider, but they seem to be affecting it, causing this issue.

    The errors are the following:

    Uncaught ReferenceError: twttr is not defined
        at VM145:292

    Uncaught ReferenceError: gformInitSpinner is not defined
        at HTMLDocument.<anonymous> (VM150:732)
        at i (jquery.js:2)
        at Object.fireWith [as resolveWith] (jquery.js:2)
        at Function.ready (jquery.js:2)
        at HTMLDocument.J (jquery.js:2)

    Uncaught ReferenceError: menuHeight is not defined
        at relocateMenu (theme.js?ver=5.2.1:3436)
        at <anonymous>:1:1

    Uncaught ReferenceError: menuHeight is not defined
        at relocateMenu (theme.js?ver=5.2.1:3436)
        at <anonymous>:1:1

    These errors will need to be fixed to resolve the slider issue. The errors are likely caused by an item/method that is present for admins, but not for visitors, or vice versa. For example cache, but it could be related to something else as well.

    Best Regards,
    Attila | Kreatura Support Team