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  Public Ticket #2036319
cannot install downloaded plugin
Closed

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  •   erundstrom started the conversation
  • [deleted] replied

    Hello Erundstrom,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Please follow this installation guide: https://layerslider.kreaturamedia.com/documentation/#installation It has step-by-step instructions and also a video guide.

    Please also make sure that the plugin is not installed already (as a part of a theme for example) and that you use the correct zip file.