I went to update Layerslider for Wordpress and it said I need to purchase a license. I purchased the license and tried to update again but I am still getting a message that says I need to purchase a license. Where do I enter my license code?
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
No. I have WordPress open to the plug-ins page. Nowhere in LayerSlider have I been able to find a place to enter the purchase code. Attached is a screen shot of what I am seeing in case that helps.
Sorry, my web guy quit last week and I am trying to navigate this on my own with only basic knowledge. Do I open LayerSlider from the WP console or somewhere else?
I went to update Layerslider for Wordpress and it said I need to purchase a license. I purchased the license and tried to update again but I am still getting a message that says I need to purchase a license. Where do I enter my license code?
Hello Chris,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
You will need to enter your license to the product activation box of the plugin. It is located on the main page of LayerSlider's admin area, under the sliders list: https://layerslider.kreaturamedia.com/documentation/#activation-howto
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Yes, that is the license you need to use. Did you manage to find the product activation box inside LayerSlider ?
No. I have WordPress open to the plug-ins page. Nowhere in LayerSlider have I been able to find a place to enter the purchase code. Attached is a screen shot of what I am seeing in case that helps.
Not the WP Plugins menu. You will need to open LayerSlider itself. The product activation box is inside the LayerSlider plugin.
Sorry, my web guy quit last week and I am trying to navigate this on my own with only basic knowledge. Do I open LayerSlider from the WP console or somewhere else?
It should be on the WP sidebar. You can open it from there.
BINGO! Thank you sir!
Thank you for the feedback, glad you could solve the problem.
If you need further assistance please let us know.