Okay
  Public Ticket #2017905
Assistance with installation setup
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  • phoneone started the conversation

    I am attempting to get the plugin setup, but cannot get past the following items. Can you assist with these please?

    >td >PHP DOMDocument Extension:>td >PHP Multibyte Regex Functions:>td >WP Remote functions:

    PHP ZipArchive Extension:DisabledEnabledPHP Multibyte String Extension:DisabledDisabledBlockedFailed to connect to our update server. This could cause issues with product activation, serving updates or downloading templates from the Template Store. It’s most likely a web server configuration issue. Please contact your server host and ask them to allow external connections to repository.kreaturamedia.com domain and have cURL and the necessary components installed.


  • phoneone replied

    Attached an image of issues for better clarity.

  • [deleted] replied

    Hello Phoneone,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    These are all server settings, so your hosting provider can install/enable them for you. You will need to contact your hosting and request that they install/enable these extensions and functions. If you show them this screenshot, they should know what to do and handle the rest.

  •   phoneone replied privately
  • [deleted] replied

    Unfortunately, as every server and admin panel is different, we cannot give you exact locations for this. If you are not familiar with it, please contact your hosting or server admin, they will know what to do.

    We do not offer any installation services. You might be mistaking it with Envato's service.