Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #2017520
403 Forbidden
Closed

Comments

  • bowlandwalks started the conversation
    May 20, 2019 at 12:29pm

    Hi,

    I just tried messing with one of the templates and get 403 Forbidden.  Any ideas?  Many thanks.

  • [deleted] replied
    May 20, 2019 at 12:54pm

    Hello Bowlandwalks,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Where or how exactly do you get this error ? Is it in the back-end on WordPress or in the plugin ? Or does it occur when you try to import templates ? Please describe the problem in more details. Thank you.

  • bowlandwalks replied
    May 20, 2019 at 1:00pm

    Hi Attila,

    I imported the Creative Agency Template from the store.  Changed a few things and then put it on  this page
    http://www.explorebowland.co.uk/test

    All seems to work in the Plugin area, it's just viewing the page when the error happens?

    I have since tried another Template and changed a few things, and put it here http://www.explorebowland.co.uk/test2
    This seems to work fine, so it makes me think that everything is ok with my plugins/server etc.

    Thanks, Tim

  • [deleted] replied
    May 20, 2019 at 1:18pm

    Thank you for the feedback. I'm getting the same 403 Forbidden error for both of those pages. I believe there is something wrong with the permissions and page administration. 

    LayerSlider cannot really cause this kind of error by itself and prevent the page from loading at all, there is most likely something else generating this. I'd recommend to take a closer look at the pages and the permissions.