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  Public Ticket #2014333
JS error, Navigation Thumbs are not loaded
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  • Michael started the conversation

    Hello

    After a migration I have an error on Slider Thumbnail (see attachment). I try with all other plugins deactivated, same issue. How can I fix this link to "undefined"?

    Thank you for your help

    Michael

    (maybe I m registered with my first license, support expired, but I buy 3 more licenses this month, ask me if you need N)

  • [deleted] replied

    Hello Michael,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    The problem is most likely that these images (or their paths) got interrupted during migration, they are no longer available, so the slider cannot display them anymore. Please check on the thumbnail images to see if they are still available. You could also re-add them to the Slide Options -> Slide Thumbnail section.

  • Michael replied

    Hello

    I try already but no effect, finally I rebuild the same in a new slider and all is fixed, it's OK. Thank you

  • [deleted] replied

    Thank you for the feedback, glad you could solve the problem. 

    If you need further assistance please let us know.