Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
Hi,
I purchased your product and when I go to activate the layerslider within the theme "the gem". Purchase code says its invalid is: f1f8eabe-6ab7-4e0b-9bfa-9ffa8a1874c4
I even purchased a second time and that code says it is in use already (I reset the site that code was connected to so not sure why it still sees it). 83832c15-6d8f-4025-ae8f-a7c8442869ad
I have now purchased your product twice and both codes do not work. What needs to be done?
Thank You,
Hello Jayb5811,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
We have launched a website that you can use to manage and reset the activations of your purchase code, please refer to the following URL: https://kreaturamedia.com/reset-activations With this, you can remove any earlier (possibly deleted/stuck) activation and use the license again.
After you do this, you should be able to activate the plugin again: https://layerslider.kreaturamedia.com/documentation/#activation-howto