I took over the WP management for this client and want to edit the size of the LinkedIn and Email icons on their individual slides. In WP when I select the LayerSlider panel nothing shows. Their last IT manager said he registered for the "Free Account" but I don't see any registration information and so the client purchased a license.
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
What exactly do you mean by that nothing shows ? Are the sliders missing ? Or is there literally nothing just a blank page where the plugin interface should be ? Also, what version do you have installed currently ?
Version 6.8.2. The slides are missing. I show "Template Store", "Import Slides", "Add New Slide" but the original slide that was used for the Teams page is not showing.
It wasn't under the Revisions section either. The developer I took over for wasn't very coordinated so this isn't too surprising. Thank you for your help!
I took over the WP management for this client and want to edit the size of the LinkedIn and Email icons on their individual slides. In WP when I select the LayerSlider panel nothing shows. Their last IT manager said he registered for the "Free Account" but I don't see any registration information and so the client purchased a license.
Hello Dylan,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
What exactly do you mean by that nothing shows ? Are the sliders missing ? Or is there literally nothing just a blank page where the plugin interface should be ? Also, what version do you have installed currently ?
Attila,
Version 6.8.2. The slides are missing. I show "Template Store", "Import Slides", "Add New Slide" but the original slide that was used for the Teams page is not showing.
Please check the filters above these buttons. It's possible that they are not showing in the sliders list because of those.
You could also check on the Revisions menu, to see if you can recover an earlier state of these sliders.
I updated the filters to All and tried poking at it a couple of different ways but could not find anything.
Where is the Revisions menu? I searched around but could not find it.
You can find it at LayerSlider WP -> Add-ons -> Revisions.
If the slider does not show up there either, I'm afraid it's possible that it was deleted, and a cached version might show up on the site still.
It wasn't under the Revisions section either. The developer I took over for wasn't very coordinated so this isn't too surprising. Thank you for your help!