I have used Layerslider a few times before with The Artbees Jupiter X theme, but this time it seems to not be working... The little circle timer is showing up on the front end but not the media...
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
I have checked the URL you provided, but as I can see LayerSlider is not even installed/enabled on that site currently. Where exactly can we check on the problematic slider ? Thank you.
Hi Attila, I deleted everything and re installed hoping this would fix the problem... it did not, it is live again and still not working. Its strange, it will show Text added as a layer and images as a backgrounds but it will not display images used for layers on the front end... very frustrating, i deleted all other plugins and re installed the theme, also deleted layerslider and re-installed.
Judging from your description, the problem is most likely going to be related to an image preloader or similar item/function on your installation, that is interfering with the slider and its content.
We'd recommend to temporary disable other plugins and switch to a default WP theme to see if that solves the issue. If it does, you can turn them back one by one to see which one is interfering.
If you are using Jetpack, we'd recommend to start with that. We had several issues with its lazy load in the past, as it interferes with the slider's content, preventing it from loading properly.
I have used Layerslider a few times before with The Artbees Jupiter X theme, but this time it seems to not be working... The little circle timer is showing up on the front end but not the media...
Hello TymerTiltonWP,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
I have checked the URL you provided, but as I can see LayerSlider is not even installed/enabled on that site currently. Where exactly can we check on the problematic slider ? Thank you.
Hi Attila, I deleted everything and re installed hoping this would fix the problem... it did not, it is live again and still not working. Its strange, it will show Text added as a layer and images as a backgrounds but it will not display images used for layers on the front end... very frustrating, i deleted all other plugins and re installed the theme, also deleted layerslider and re-installed.
Thank you for the feedback.
Judging from your description, the problem is most likely going to be related to an image preloader or similar item/function on your installation, that is interfering with the slider and its content.
We'd recommend to temporary disable other plugins and switch to a default WP theme to see if that solves the issue. If it does, you can turn them back one by one to see which one is interfering.
If you are using Jetpack, we'd recommend to start with that. We had several issues with its lazy load in the past, as it interferes with the slider's content, preventing it from loading properly.