I paid for the license and to have the plug in installed but it keeps crashing and my WordPress admin dashboard keeps showing an alert saying I need to pay for a license (see attachment). I already paid you. What needs to happen so the slider works as it should and my site stops crashing???
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
First of all, please note that the plugin installation service that you bought, is offered and handled by Envato. It has no relation to us.
That notification is there because you did not activate the plugin with your license. You can do that by entering your purchase code to the product activation box, that is located on the main page of the plugin's admin, right under the sliders list, as shown here: https://layerslider.kreaturamedia.com/documentation/#activation-howto
Where do I enter the product license? I need a link not a screenshot. I have the license # but I need a link to get me to the page to enter it. Please respond.
Please read my previous reply again. I've already pointed you to the exact page and location where you need to go: "that is located on the main page of the plugin's admin, right under the sliders list"
And in addition to the screenshots, I told you the literal location of the product activation box. There is no link to it, this is not a separate website or online tool. The plugin's admin is the interface when you open the plugin in WordPress from your dashboard.
How can you say this? What you are pointing me to is a documentation page with a SCREENSHOT of the product activation window where I need to input my product license. The fields are a screenshot. Nothing can be entered there. See the attachment. I need a link to a live product activation page where I can enter my product license.
Please read my previous replies again carefully. The answer to your question was already given to you multiple times now.
Kindly refer to my last message: There is no link to it, this is not a separate website or online tool. The plugin's admin is the interface when you open the plugin in WordPress from your dashboard.
Open the plugin in your WP installation and scroll down a bit to see the activation box.
I am reading your responses carefully. You are not addressing the issue.
Attached is the page one sees from WP when an admin opens the dashboard. (see attached). There is no "opening the plug in in Wordpress" as you describe. This is what appears. None of the links on this page directs me to anything that allows me to enter the product key. Is that understood?
For the 5th time, I need to be directed to some page where I can enter the product key. How do I get to that page? Do you understand now?
Yes, I am addressing the issue. I'm sending you to the exact location where you need to go, but unfortunately you seem to be ignoring my replies.
So again, you will need to open the plugin and you will find the product activation box on the main page of its interface. It's not on a screenshot, it's not in the documentation, it's not on a different website, it's not a separate online tool, it's not in the Plugins WP menu and it has nothing to do with an admin role. It is in LayerSlider itself.
LayerSlider is a plugin that has an admin interface. You will need to open LayerSlider in your WP installation (it should be on the sidebar) and then locate the product activation box inside it.
You are not sending the exact location where I need to go or I would have gotten there hours ago.
Now you say that I need to "open the plug in." How do I do that? You say I need to "open LayerSlider in your WP installation" but I have no idea where that is or how I am supposed to do that. I sent you a screenshot of the page where the LayerSlider information is in WP. All the links on that page do not "open the plug in." None lead to a product activation page.
Perhaps you can send me a screenshot of EXACTLY what I am supposed to open. Am I supposed to go to the LayerSlider site? Again, I need MORE SPECIFIC INSTRUCTIONS with screenshots if necessary. Or perhaps there is someone live I can actually speak with rather than spending an entire day sending emails back and forth to you. This is enormously frustrating and time consuming. I need a better solution and I need it NOW.
As I've already mentioned, the plugin can be launched from your WP sidebar. See attached screenshot. It shows the plugin on the sidebar, as well as its main page with the product activation box.
I paid for the license and to have the plug in installed but it keeps crashing and my WordPress admin dashboard keeps showing an alert saying I need to pay for a license (see attachment). I already paid you. What needs to happen so the slider works as it should and my site stops crashing???
Hello Jonathan,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
First of all, please note that the plugin installation service that you bought, is offered and handled by Envato. It has no relation to us.
That notification is there because you did not activate the plugin with your license. You can do that by entering your purchase code to the product activation box, that is located on the main page of the plugin's admin, right under the sliders list, as shown here: https://layerslider.kreaturamedia.com/documentation/#activation-howto
And if you're not sure, you can find your license here: https://layerslider.kreaturamedia.com/documentation/#activation-purchase-code
Where do I enter the product license? I need a link not a screenshot. I have the license # but I need a link to get me to the page to enter it. Please respond.
Please read my previous reply again. I've already pointed you to the exact page and location where you need to go: "that is located on the main page of the plugin's admin, right under the sliders list"
Incorrect. You sent me a screenshot.
WHO IS THE PLUGIN ADMIN? I NEED THE LINK TO THEIR PAGE!
And in addition to the screenshots, I told you the literal location of the product activation box. There is no link to it, this is not a separate website or online tool. The plugin's admin is the interface when you open the plugin in WordPress from your dashboard.
How can you say this? What you are pointing me to is a documentation page with a SCREENSHOT of the product activation window where I need to input my product license. The fields are a screenshot. Nothing can be entered there. See the attachment. I need a link to a live product activation page where I can enter my product license.
What are you not understanding?
Please read my previous replies again carefully. The answer to your question was already given to you multiple times now.
Kindly refer to my last message: There is no link to it, this is not a separate website or online tool. The plugin's admin is the interface when you open the plugin in WordPress from your dashboard.
Open the plugin in your WP installation and scroll down a bit to see the activation box.
I am reading your responses carefully. You are not addressing the issue.
Attached is the page one sees from WP when an admin opens the dashboard. (see attached). There is no "opening the plug in in Wordpress" as you describe. This is what appears. None of the links on this page directs me to anything that allows me to enter the product key. Is that understood?
For the 5th time, I need to be directed to some page where I can enter the product key. How do I get to that page? Do you understand now?
Yes, I am addressing the issue. I'm sending you to the exact location where you need to go, but unfortunately you seem to be ignoring my replies.
So again, you will need to open the plugin and you will find the product activation box on the main page of its interface. It's not on a screenshot, it's not in the documentation, it's not on a different website, it's not a separate online tool, it's not in the Plugins WP menu and it has nothing to do with an admin role. It is in LayerSlider itself.
LayerSlider is a plugin that has an admin interface. You will need to open LayerSlider in your WP installation (it should be on the sidebar) and then locate the product activation box inside it.
You are not sending the exact location where I need to go or I would have gotten there hours ago.
Now you say that I need to "open the plug in." How do I do that? You say I need to "open LayerSlider in your WP installation" but I have no idea where that is or how I am supposed to do that. I sent you a screenshot of the page where the LayerSlider information is in WP. All the links on that page do not "open the plug in." None lead to a product activation page.
Perhaps you can send me a screenshot of EXACTLY what I am supposed to open. Am I supposed to go to the LayerSlider site? Again, I need MORE SPECIFIC INSTRUCTIONS with screenshots if necessary. Or perhaps there is someone live I can actually speak with rather than spending an entire day sending emails back and forth to you. This is enormously frustrating and time consuming. I need a better solution and I need it NOW.
As I've already mentioned, the plugin can be launched from your WP sidebar. See attached screenshot. It shows the plugin on the sidebar, as well as its main page with the product activation box.
OK, thank you. That was the information I needed. Sorry if I lost my temper earlier
Thank you for the feedback, glad you could solve the problem.
If you need further assistance please let us know.