Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Please explain the problem in more details. When and how does it fail exactly ? Are there any errors ?
There could be multiple reasons why you cannot install it. For example, another (theme) copy is already installed, you are using the wrong zip file, etc. But if you follow the step-by-step installation guide in the documentation, you cannot go wrong: https://layerslider.kreaturamedia.com/documentation/#plugin-setup
And if you still experience the problem, please provide us with further details.
I need help installing it because it keeps failing. why?
Hello Nancy,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Please explain the problem in more details. When and how does it fail exactly ? Are there any errors ?
There could be multiple reasons why you cannot install it. For example, another (theme) copy is already installed, you are using the wrong zip file, etc. But if you follow the step-by-step installation guide in the documentation, you cannot go wrong: https://layerslider.kreaturamedia.com/documentation/#plugin-setup
And if you still experience the problem, please provide us with further details.