Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Please show us your site or a test page where we can check on the slider. The URL you provided is not available, it asks for a password.
Thank you, I have logged in to your site with this password, but there is no LayerSlider on that page. The slider that is inserted to that page is Slider Revolution, which is a different plugin from another author.
Thank you. I was able to check the slider now. Judging from the errors on your site (you can see them in the browser console) the problem is most likely going to be related to an image preloader or similar item/function on your installation, that is interfering with the slider and its content.
We'd recommend to temporary disable other plugins and switch to a default WP theme to see if that solves the issue. If it does, you can turn them back one by one to see which one is interfering.
If you are using Jetpack, we'd recommend to start with that. We had several issues with its lazy load in the past, as it interferes with the slider's content, preventing it from loading properly.
Hello DelphiaM,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Please show us your site or a test page where we can check on the slider. The URL you provided is not available, it asks for a password.
Thank you, I have logged in to your site with this password, but there is no LayerSlider on that page. The slider that is inserted to that page is Slider Revolution, which is a different plugin from another author.
Thank you. I was able to check the slider now. Judging from the errors on your site (you can see them in the browser console) the problem is most likely going to be related to an image preloader or similar item/function on your installation, that is interfering with the slider and its content.
We'd recommend to temporary disable other plugins and switch to a default WP theme to see if that solves the issue. If it does, you can turn them back one by one to see which one is interfering.
If you are using Jetpack, we'd recommend to start with that. We had several issues with its lazy load in the past, as it interferes with the slider's content, preventing it from loading properly.